Contractual Services Survey

Office of Contractual Services

Customer Satisfaction Assessment

In an effort to better serve our students, faculty and staff; this assessment is being conducted to evaluate our services to you. The Customer Satisfaction Assessment is an evaluation tool we use as a guide to ensure and improve upon our customer satisfaction. Please take a few moments and complete the assessment form as your input is important to us.

Demographics:

(Q1) Constituent Type:

	Student
	Faculty
	Staff
	Other:

(Q2) Contracted Venues:

	Subway
	Cyber Café
	Licensing Program
	JSU Bookstore
	Beverage and Snack Vending
	On-Campus Merchants (please specify)
	Off-Campus Merchants (please specify)
	Washers & Dryers (please specify location)
	Banking Institutions (please specify)

(Q3) How frequent do you visit vending machines, laundry facilities, on/off campus merchants, on-campus banks, etc?

	Daily
	Weekly
	Monthly
	Semesterly
	Does not utilize these services

(Q4) Please rate your level of satisfaction with the following aspects of your experience:

Service	Very Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Very Dissatisfied	Not Applicable
Professionalism
Friendly and Accommodating
Responsiveness to Concern(s)
Responsiveness to Request(s)
Convenience of Contracted Services
Request & Approval Process
Accuracy & Timeliness
Equipment fully operational
Overall Customer Satisfaction

(Q5) Additional Comments

Thank you for your continued support of our services.