Food Service Department

Customer Satisfaction Assessment

In an effort to better serve our students, faculty and staff; this assessment is being conducted to evaluate our services to you. The Customer Satisfaction Assessment is an evaluation tool we use as a guide to ensure and improve upon our customer satisfaction. Please take a few moments and complete the assessment form as your input is important to us.

 

Demographics:

(Q1) Constituent Type:

Freshman
Sophomore
Junior
Senior
Faculty/Staff

(Q2) Dining Service Location:

C-Store
Legacy Grill
The Heritage
Student Dining
Catering

(Q3) How frequent do you visit/use Dining Services?

Daily
Weekly
Monthly
Per Semester
Does not utilize these services

(Q4) Please rate your level of satisfaction with the following aspects of your experience:

 

Service

Very Satisfied

Somewhat Satisfied

Somewhat
Dissatisfied

Very
Dissatisfied

Not
Applicable

Professionalism

 

 

 

 

 

Friendly and Accommodating

 

 

 

 

 

Responsiveness to Concern(s)

 

 

 

 

 

Responsiveness to Request(s)

 

 

 

 

 

Speed of Service

 

 

 

 

 

Food Choices

 

 

 

 

 

Cleanliness of the Facility

 

 

 

 

 

Appearance of the Environment

 

 

 

 

 

Availability of Seating

 

 

 

 

 

Hours of Operation

 

 

 

 

 

Rules and Regulations

 

 

 

 

 

Noise Level

 

 

 

 

 

Safety and Security

 

 

 

 

 

Overall Customer Satisfaction

 

 

 

 

 

(Q5) Additional Comments

  

Thank you for your continued support of our services.

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