Housing Survey

Housing Department

Customer Satisfaction Assessment

In an effort to better serve our students, faculty and staff; this assessment is being conducted to evaluate our services to you. The Customer Satisfaction Assessment is an evaluation tool we use as a guide to ensure and improve upon our customer satisfaction. Please take a few moments and complete the assessment form as your input is important to us.

Demographics:

(Q1) Constituent Type:

	Freshman
	Sophomore
	Junior
	Senior

(Q2) Residence Hall:

	Alexander East
	Alexander West
	Campbell Suites
	Dubois Honors
	McAllister Hall
	Transition Hall
	Dixon Hall

(Q3) How frequent do you visit laundry facilities, or lobby?

	Daily
	Weekly
	Monthly
	Per Semester
	Does not utilize these services

(Q4) Please rate your level of satisfaction with the following aspects of your experience:

Service	Very Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Very Dissatisfied	Not Applicable
Professionalism
Friendly and Accommodating
Responsiveness to Concern(s)
Responsiveness to Request(s)
Rules and Regulations
Noise Level
Safety and Security
Internet Service/Maintenance
Telephone Service/Maintenance
Cable Service/Maintenance
Cleanliness of the Residence Hall
Maintenance/Service
Laundry Facility (s)
Overall Customer Satisfaction

(Q5) Additional Comments

Thank you for your continued support of our services.