Postal Services (TIGER MAIL)
 Customer Satisfaction Assessment (Fall-06)

The purpose of this assessment is to document student, faculty and staff opinions of customer services in the University Post Office. The information will be used to focus administrative enhancement efforts. A comment section is provided at the end of the assessment so the abovementioned constituents could express specific ideas to the management team. Please take a few minutes to complete the assessment.

 

Demographics:

(Q1) Constituent Type:

Student
Faculty
Staff
Other:

(Q2) Gender:

Female
Male

(Q3) How frequently did you visit the University Post Office in the past twelve months?

Once a day
Once a week
Once a month
Once a semester
Never

(Q4) If you have visited the Post Office within the last twelve months, please rate your satisfaction with the following aspects of your experience:

 

Service

Very Satisfied

Somewhat Satisfied

Neutral

Dissatisfied

Very
Dissatisfied

Not
Applicable

Professionalism of Staff

 

 

 

 

 

 

Level of customer service you received

 

 

 

 

 

 

Ability of staff to answer your questions

 

 

 

 

 

 

Hours of window service (Monday through Friday)

 

 

 

 

 

 

Availability of mailing supplies (stamps, post cards, envelopes)

 

 

 

 

 

 

Speed of window service

 

 

 

 

 

 

Timeliness of U.S. mail distribution

 

 

 

 

 

 

Timeliness of campus mail distribution

 

 

 

 

 

 

Availability of money orders

 

 

 

 

 

 

Overall satisfaction with the Post Office

 

 

 

 

 

 

(Q5) We would appreciate any additional comments you have regarding your experiences with the Post Office.

  
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