Office of Publications

Customer Satisfaction Assessment

It is our ultimate goal to provide the University community with quick, quality service. To help us achieve this goal, would you please take a few moments to complete this survey? Results from this survey will be used to determine if our services are meeting your needs and will assist us with planning for future improvements.

 

Demographics:

(Q1) Constituent Type:

Student
Faculty
Staff
Other: (please specify)

(Q2) How frequently do you visit the Office of Publications?
Daily
Weekly
Monthly
Semesterly
Does not utilize these services

(Q3) What type of service do you use most often?:
Standard Copying
Color Copying
Printing
Typesetting
Binding
Numbering
Three hole drilling
Finishing (Folding, Stapling, Trimming)
Other (please specify)

(Q4) Please rate your level of satisfaction with the following aspects of your experience:

 

Service

Very Satisfied

Somewhat Satisfied

Somewhat
Dissatisfied

Very
Dissatisfied

Not
Applicable

Professionalism of Staff

 

 

 

 

 

Quality Products

 

 

 

 

 

Convenient operating hours

 

 

 

 

 

Responsiveness to request(s) or concern(s)

 

 

 

 

 

Convenient location

 

 

 

 

 

Timely delivery

 

 

 

 

 

Competitive Pricing

 

 

 

 

 

Courteous and helpful staff

 

 

 

 

 

Overall Customer Satisfaction

 

 

 

 

 

(Q5) Additional Comments

  

Thank you for your continued support of our services.

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