Recreation Services Survey

Customer Satisfaction Assessment

How are we doing?
The Customer Satisfaction Assessment is an evaluation tool we use as a guide to ensure and improve upon our customer satisfaction. Please take a few moments and complete the assessment form as your input is important to us

(Q1) Constituent Type: (If spouse or dependent, please select primary member type as well).

	Freshman		Recent Alumni (w/in 2 years)
	Sophomore		Alumni
	Junior		Affiliate
	Senior		Retiree Faculty/Staff
	Graduate		Spouse
	Faculty/Staff		Dependent

(Q2) Gender:

	Male
	Female

(Q3) On average, how many days per week do you visit the recreation center?

	1-2 days
	3-4 days
	5-7 days

(Q4) What time of day do you frequently work out? (Select one day and weekend use if applies)

Weekdays		Weekends
	6am - 8am		9am - 11am
	8am - 12pm		11am - 1pm
	12pm - 4pm		1pm - 4pm
	4pm - 8pm		4pm - 7pm
	8pm - 10pm

(Q5) What parts of the facility do you regularly use? (Check all that apply)

	Game Lounge		Gymnasium
	Juice Bar		Fitness Studios
	Wellness Niche		Strength & Conditioning Area (SAC)
	Racquetball/Squash Courts		Lockers/Showers
	Rotunda

(Q6) What programs or services have you participated in? (Check all that apply)

	Intramurals
	Group Fitness Classes
	Drop In Recreation
	Fitness Programs
	Personal Training

(Q7) Please rate your level of satisfaction with the following aspects of your experience:

Services	Very Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Very Dissatisfied	Not Applicable
STAFF
Greeting/Approachability
Communication Skills
Professionalism
Friendly and Accomodating
Availability
Responsiveness to Concern(s)
Responsiveness to Request(s)
EQUIPMENT
Service and Maintenance
Ease of checking out equipment
Equipment Services
SAC Equipment
Variety of Equipment
Cleanliness of Environment
ENVIRONMENT
Security of personal belongings
Atmosphere
Facility hours of operation
Signage
Temperature, flooring, lighting
Entering the facility
Policies and Procedures
Purchasing a membership
Buying a guest pass
Safety and Security
Overall Customer Satisfaction

(Q5) Additional Comments

Thank you for your continued support of our services.