Postal Survey

Postal Services (TIGER MAIL)
Customer Satisfaction Assessment

The purpose of this assessment is to document student, faculty and staff opinions of customer services in the University Post Office. The information will be used to focus administrative enhancement efforts. A comment section is provided at the end of the assessment so the abovementioned constituents could express specific ideas to the management team. Please take a few minutes to complete the assessment.

Demographics:

(Q1) Constituent Type:

	Student
	Faculty
	Staff
	Other:

(Q2) Gender:

	Female
	Male

(Q3) How frequently did you visit the University Post Office in the past twelve months?

	Once a day
	Once a week
	Once a month
	Once a semester
	Never

(Q4) If you have visited the Post Office within the last twelve months, please rate your satisfaction with the following aspects of your experience:

Service	Very Satisfied	Somewhat Satisfied	Neutral	Dissatisfied	Very Dissatisfied	Not Applicable
Professionalism of Staff
Level of customer service you received
Ability of staff to answer your questions
Hours of window service (Monday through Friday)
Availability of mailing supplies (stamps, post cards, envelopes)
Speed of window service
Timeliness of U.S. mail distribution
Timeliness of campus mail distribution
Availability of money orders
Overall satisfaction with the Post Office

(Q5) We would appreciate any additional comments you have regarding your experiences with the Post Office.

Please enter the numbers you see below:

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